FAQS and Policies
Who Are We?
We are a small online boutique located in Westover, Alabama, dedicated to finding and offering quality items you’ll love and want to come back to! Our journey began in the embroidery industry, giving us years of experience in the apparel industry.
Every item we offer is thoughtfully selected and designed with your little ones in mind. We strive to bring you quality, comfort, and style while making shopping for your children fun and affordable.
When will my order ship?
All orders will ship within two full business days. Orders will be shipped using the carrier selected at checkout.
Business days are Monday through Friday, excluding holidays. For example, an order placed on Tuesday will ship no later than Thursday, while an order placed on Friday will ship no later than Tuesday.
The same processing time applies to local pickup orders. Please allow two full business days for your order to be prepared, and wait until you receive your “Ready for Pickup” email before coming to pick up your order.
Why did my order ship via USPS when I selected UPS?
In some cases, UPS applies additional delivery area surcharges to certain addresses, most commonly in rural or extended delivery areas. These fees can be significantly higher—sometimes four or five times the standard shipping cost.
If your address is affected by one of these surcharges, we may ship your order via USPS instead. When this happens, we will refund the difference in the shipping cost.
We always want to make sure your order gets to you as quickly and affordably as possible!
Why was my pick up order cancelled?
Pickup orders that have not been picked up within 45 days will be cancelled. Once cancelled, the amount paid for your order will be issued as store credit.
Please be sure to pick up your order within 45 days of receiving your “Ready for Pickup” email.
No Returns Policy
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Please carefully review your order, including item selection, size, color, and quantity, before completing your purchase. We are not responsible for incorrect sizes, colors, or items selected by the customer.
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery with your order number and photos of the item. We will review the issue and, if approved, provide a replacement or another appropriate resolution.
We are unable to accept returns or provide refunds for items that have been worn, washed, altered, or damaged after delivery.
By placing an order with us, you acknowledge and agree to this No Returns Policy.
Lost or Missing Packages
Once an order has been shipped and transferred to the selected shipping carrier, it is the responsibility of the carrier to deliver the package safely and on time. We are not responsible for packages that are lost, stolen, delayed, misdelivered, or marked as delivered but cannot be located.
Customers are responsible for providing an accurate and secure shipping address at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local delivery carrier. You may also contact the carrier directly to open a claim or request additional delivery information.
If a package is lost or missing while in transit, customers may contact us for assistance with providing available tracking information or documentation needed for a carrier claim. However, we cannot guarantee reimbursement or replacement for packages that are lost, stolen, or otherwise missing after shipment.
By placing an order with us, you acknowledge and agree to this policy.